FAQs

This Section will help you to answer the most Frequent Questions about our products, the purchasing process, shipping, etc.

If you do not find an answer to your question, please feel free to Contact us.

Product

Is it possible to vary the products dimensions or modify them?

Generally speaking changes can not be made on products even though we will listen to suggestions and requests.

Is there warranty on products?

All products purchased at www.quattria.com are warranted for manufacturing faults. If you receive any defective item, it will be returned following the procedure discussed in Returns.

The warranty period for all items is two (2) years from the purchase date.

Can a product be fixed if it has any broken part or was spoiled?

If you have an spoiled item or with any defect by time or misuse, you can contact Quattria to find the best solution.

Who is responsible for assembling the products?

Quattria products are marketed and distributed in the Internet channel so that the assembly has been designed to be as simple as possible for the user.

As far as the assembling is concerned, Quattria have three types of products: 1) those with no assembly,2) those that assembled without tools, and 3) those who are assembled with tools but with the least number of steps.

Orders

Can you make an international order?

Yes, Quattria website is intended for the international customer. From the page environment to the payment and distribution methods, are ready for international transactions.

How do you know the status of an order?

Customers will have access to a personal area where they can view the status of their orders and manage them. In that area they will also have access to personal details, being possible modify them.

How do you know when an order will be sent?

Quattria will regularly inform via email about order status as well as when they will be shipped. If the customer wants more information they can get into their personal area or get in touch with Quattria at info@quattria.com.

Shipping

Are there any customs taxes for shipping?

Orders to Ceuta, Melilla, Canary Islands and countries outside of the European Union are subjected to customs charges which Quattria has no control on and which Quattria is not responsible in any way. Such payment will always be responsible for the recipient of the goods or the purchaser. Before ordering we recommend checking with your local customs office for more detailed information about it.

Are the shipments insured?

Quattria, aware of the risks involved in national and international shipping, prioritizes to insure this part of the service. All items we ship are insured for full value against loss, theft or damage through the best distribution companies.